DIRECTLY REPORTING TO: Business Systems Administrator

MAIN PURPOSE OF JOB.

To provide an effective and efficient customer service operation relating to the processing of sales orders and related customer needs.

GENERAL DIMENSIONS.

1. Member of Sales Administration Team
2. Customer Service
3. Contract Review
4. Maintenance of Customer Records

KEY RESPONSIBILITIES:

1. Providing an efficient and friendly telephone answering service and general reception
2. Taking of all sales orders by phone, fax an or email
3. Processing all of the above and checking accuracy
4. Processing of all customer returns
5. Investigating and solving customer queries
6. Liasing with the Distribution manager
7. Advising customers of Delivery Dates including non-deliveries
8. Processing of Allocation schedules and Delivery Notes
9. Typing of all quotations and general correspondence
10. Filing of all signed delivery notes
11. Raising of all Standing Orders
12. Ensuring printers, photocopier, fax is full of paper
13. Liasing with Business Systems Administrator in respect of producing dunning letters and credit control procedures
14. Posting out of all Invoices, credit notes, quotations and representatives mail.
15. Maintain company accreditation to BS EN ISO 9001/2000.
16. Maintain a sound working relationship with field sales personnel.

An experienced Service Administrator required for an International company based in North Leicester

The ideal candidate must have:
- excellent communication and computer skills.
- Previous experience in a Service Department desirable and should be used to contacting and booking out Engineers.
- a firm and assertive telephone manner and excellent administrative skills, together with a good employment track record.

Hours of work are on a pattern over 3 week period.

Our client is a Manufacturing company with very green credentials.

It is a family run business which has grown significantly over the past 2 years.

They are actively looking for an sales administrator to join their established team.  The role will involve order processing and client communication - Not Sales!

The ideal candidate will be self motivated and be very accurate with figures and data entry.