KEY RESPONSIBILITIES:

Responsible for day to day claims support and processing

Ensure work is kept up to date and entered onto company claims management system.

Ensure companies' philosophy, standards, service levels are adhered to

Ensure there is excellent communication with all contacts - internally and externally

Ensure all relevant policies and procedures are adhered to

Meet Key Performance Indicators (KPI)

Provide excellent customer service to policy holders, clients and colleagues.

LEVEL OF AUTONOMY AND/OR DECISION MAKING:

Role holder receives guidance from line manager but has some autonomy and can propose new ways to do things, role requires low level of supervision.

Handling limit on value of claim without supervision of under £20,000 or with supervision under £50,000.

Request any level of payment however cannot authorise payments.

KEY RELATIONSHIPS:

Internal
Role holder interfaces and provides information to and requests information from other teams

External
Role holder occasionally interfaces and provides information to and requests information from specific and/or limited external parties

COMPETENCIES:

Managing customer relationships to deliver excellent customer service - Level 2

Delivering business results - Level 1

Leading others and helping them to learn - Level 1

Team working -

Problem solving, influencing and making decisions -

Making change work -

Using information effectively -

Developing the strategy -

Developing the strategy -

SKILLS:

" Excellent interpersonal skills
" Computer literate (ideally in Microsoft Office)
" Ability and willingness to learn
" Can work with colleagues within a team(s) to support the activities of the business
" Able to start and complete activities when expected
" Listen to the views of others
" Able to assess and resolve problems with minimal assistance
" Can evaluate facts and recommend decisions
" Attention to detail
" Good communication skills
" Ability to understand business performance measures
" Can explain Company policy
" Uses initiative
" Flexibility
" Assertive
" Articulate

KNOWLEDGE:

" Knowledge of customer service handling
" Knowledge and understanding of insurance preferred
" Data Protection legislation
VALUES/BELIEFS:

Deliver on promises.

Innovative and challenging.

Encourage and support our people.

Passionate about quality.

Trust and integrity.

Our client is a major player within the housing association. Although they deal on a national level, their offices are based in Leicester.

They are actively looking for 3 customer service advisors to work in their busy Support Centre. There are 3 shifts available - 5.00pm - 1.00am Monday to Friday, 10.00am - 3.00pm Monday to Friday and 10.00am - 6.00pm Saturday and Sunday.

Although full training is provided, our client is looking for candidates with experience within a customer service environment and also people who are commited to their work.

Our client is actively looking for 5 customer service advisors to work in their busy Support Centre. The ideal candidate will have an Insurance background however, a telephone based customer service background and a willingness to learn is also welcomed.

Full training is provided along with the option to obtain additional qualifications within the Insurance industry.

Our client is relocating to the outskirts of Leicester, therefore any candidates will need to drive or be prepared to catch at least 1 bus to work.