One of the most essential points of being a great recruiter is being successful at account managing both your clients and your candidates.
Along with finding the perfect candidate and matching them to their ideal role, the most important thing is keeping both parties happy.
Where a lot of recruitment consultants go wrong is not keeping both parties up to date EVERY step of the way. So when the candidate is unsuccessful or the client is being very slow at coming back to you no matter whether it’s good or bad news keeping both parties involved is critical.
It’s all too easy to neglect or ignore that phone call because you haven’t had the news you wanted. Good candidates will always be approached by other consultants and at Maloy & Flynn we all strive to deliver our core value of Customer Service Excellence.
Ria Stevens – Recruitment Consultant, Specialist Markets